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Delivering your online order
This service is available throughout South Africa and delivery will be affected between 3 to 15 working days, (Monday to Friday), excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received. This depends on origin and destination.
What Will Delivery Cost?
Delivery prices differ and are determined by the following:
Location within major centers or Outlaying Delivery Areas,
The type of delivery (Normal order, special order, customer order) selected, or
The Weight and Dimensions of total purchase order.
In the instance of special delivery deals the price of product or total purchase order value could determine the delivery rate.
The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.
What is the delivery time frames?
Delivery service timeframes will commence upon payment confirmation being received (unless supporting documents are requested i.e. in the case of the verification a copy of an I.D will be requested).
Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays.
We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries on a Saturday and Sunday and any Public Holiday.
If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a further delay due to lack of transportation available to the location.
Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually 3 to 15 working days. The following areas may experience delays due to airline constraints: George, Northern Cape, Nelspruit, Richards Bay, Polokwane and Welkom.
Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify Rochester immediately so that we can rectify the situation.
You can choose to notify us by:
Phone on 0861 71 72 73
Email at [email protected]
We will get someone to collect the incorrect items and replace them with the correct items.